Jackie Huba is an author, speaker and blogger. She is the co-author along with Ben McConnell of the best seller "Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force,Forbes calls their work in this field "the word of mouth gospel." The New York Times called the book "the new mantra for entrepreneurial success." Jackie has a great blog called Church of the Customer and a podcast She is also a contributor to the best seller by Seth Godin, the Big MOO.